Effective Date: 02 March 2025
Last Updated: 02 March 2025

At TextLabAI.com, we aim to provide a seamless experience for marketers, content creators, and agencies using our AI-powered writing tool. This Refund Policy outlines the conditions under which refunds may be granted.

1. No Refunds on Used AI Credits

Once AI-generated content is delivered, it cannot be returned, reversed, or refunded. Since our system provides instant access to AI-generated text, we do not offer refunds for used credits.

2. Refunds for Technical Issues

Refunds may be issued only in the following cases:
✅ Billing errors – Duplicate charges or accidental overpayments.
✅ System failure – If our AI tool is unavailable for an extended period, preventing credit usage.
✅ Unredeemed credits on a first-time purchase – If no AI text has been generated, users may request a refund within 7 days of purchase.

3. Subscription Refunds

• Monthly Plans: Subscriptions are non-refundable, but you can cancel anytime to prevent future charges.
• Annual Plans: If you cancel within 48 hours of purchase and have not used credits, a refund may be granted.
• Auto-Renewal: You must cancel before the next billing cycle to avoid automatic renewal.

4. Chargeback Policy

Unauthorized chargebacks will result in account suspension. If you believe you were charged incorrectly, please contact us at [email protected] before disputing with your bank.

5. How to Request a Refund

To request a refund, email [email protected] with:
📌 The word “Refund” in the email title
📌 Your name & account email
📌 Order ID or transaction details
📌 Reason for the refund request

We process refund requests within 5-7 business days, and refunds (if approved) will be credited to the original payment method.